Claim Procedure
All claims must be submitted in writing to AYJ Courier within fourteen (14) days from the date that Recipient accepted the Shipment, failing which AYJ Courier shall have no liability whatsoever.
If goods are lost or damaged during transport and damage, note the waybill with details of loss or damage when shipment is received. If the loss or damage is not visible until packages are opened, make a written complaint to the carrier within 14 days of receipt of the goods.
Your claim may be submitted in by filling our claim form and it should include the following information:
- Identified transport event
- Waybill number
- When shipment was collected for transport
- When shipment was delivered (if applicable)
- Description of the damaged or lost goods
- Weight of damaged or lost part of goods (actual weight of the goods)
- Your contact details
- Coloured photographs of the packaging and the damage to the goods (pictures should show damage and if possible, cause of such damage).
- Substantiated value including purchase costs, estimate for repair, etc.